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Description
COMPANY PROFILE
Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. The mission of Del-One focuses on helping members to live a better financial life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with 11 branch locations throughout Delaware. It is a place where members are treated like family, are encouraged to discuss their goals and where they will receive assistance in creating and building their own financial success stories.
Del-One is currently the largest credit union in the state and strategically positioned to deliver on the organization’s brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.
POSITION PURPOSE
Primary duties include cultivating an effective sales and service culture by coaching branch staff and by recognizing and rewarding your staff for their achievements. Serve a fundamental role in the day-to-day support for the branch sales and service efforts and provide support to the Branch Manager’s community involvement, volunteerism, and business development efforts by acting as a joint Ambassador of the organization. The Assistant Branch Manager fosters a member centric culture in accord with credit union values, policies and guidelines in which all employees may perform their best work in a team environment. Leads and coaches staff to an exceptional member experience, handles customer questions, concerns, and complaints as escalated by branch staff or as needed, utilizing department specified tools and protocols. Responsible for assisting with the direction and administration of Branch operations. Understands, interprets, explains, and applies policies and procedures and communicates clearly to staff. Ensures that established policies and procedures are followed. Oversees the provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Acts as Branch Manager as necessary. Trains, directs, and assists in supervising Branch staff. Performs various Branch functions as required.
Requirements
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for assisting in the supervision of Branch operations.
Provides consultative services to Members regarding credit union products and services and ensures that team members are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
Assumes responsibility for establishing and maintaining effective coordination and working relations with Branch personnel.
Assumes responsibility for establishing and maintaining effective, professional business relations with members.
Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
QUALIFICATIONS
EDUCATION/CERTIFICATION:
REQUIRED KNOWLEDGE:
EXPERIENCE REQUIRED:
SKILLS/ABILITIES:
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information
PHYSICAL STRENGTH: Medium work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY:
MATHEMATICS ABILITY:
LANGUAGE ABILITY:
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Full Time
Banking
$51k-62k (estimate)
05/03/2024
07/02/2024
del-one.org
DOVER, DE
25 - 50
1960
Private
SHAREE COLEMAN
$5M - $10M
Banking
Del One is a not-for-profit financial cooperative that provides banking services for its members.
The job skills required for Assistant Branch Manager include Coaching, Products and Services, Business Development, Scheduling, Financial Services, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Branch Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Branch Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Branch Manager positions, which can be used as a reference in future career path planning. As an Assistant Branch Manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Branch Manager. You can explore the career advancement for an Assistant Branch Manager below and select your interested title to get hiring information.
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Quotes from people on Assistant Branch Manager job description and responsibilities
Assistant Branch Manager meet with clients, provide project updates, and assist with any project adjustments as client requests.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Branch Manager jobs
Moreover, an assistant branch manager must also prioritize meeting the sales targets and staying within the allotted budget and deadlines.
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An assistant branch manager can field customer complaints and attempt to find solutions.
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High priority always comes first As Assistant Branch Manager.
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The position of an assistant branch manager comes with a high degree of responsibility.
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This candidate must be flexible to coach and work from different areas throughout the branch.
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